IT Technical Aid-Alhambra, CA

Company: Pyramid Technology Solutions, Inc
Location: Alhambra
Posted on: May 10, 2025

Job Description:

Job Role: IT Technical Aid

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Location: Alhambra, CA (91803)

Duration: 12 Months Contract

Work Schedule: 4/10



Is this role located on-site, hybrid, or remote?: Onsite

Is a Livescan Required for Position?: Yes

Position Description:

The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.



Skills Required:

The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.



Skills Preferred:

Previous experience in a technical support role.
Good communication skills and a customer-oriented approach.



Experience Required:

Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.



Education Required:

A high school diploma or equivalent.



Education Preferred:

CompTIA A+ certification or equivalent.

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