LaPuenteRecruiter Since 2001
the smart solution for La Puente jobs

Call Center Customer Service Rep -

Location: La Puente
Posted on: February 25, 2021

Job Description:

Department Summary: La Puente E-Commerce Company is seeking an innovative, energetic, and passionate team player to add to our dynamic Customer Service team for the upcoming Holiday season!



Job Purpose: The Call Center Customer Service Representative is responsible for providing effective customer service to all Call Center customers by utilizing excellent, in-depth knowledge of company products and procedures. The Representative is responsible for ensuring that all issues are handled in a professional and mutually beneficial manner.



Duties/Responsibilities:


? Answer a high volume of inbound calls in order to remediate customer grievances in accordance with pre-established company guidelines and procedures


? Enter all relevant information regarding customer inquiries into proprietary logging and tracking system


? Investigate lost or delayed orders by tracking shipment paths via UPS, FedEx, USPS, UBX Express and Purolator


? Provide detailed step-by-step instructions to customers concerning website navigation and browsing, order statuses, and tracking/payment issues using PayPal or Cybersource systems


? Identify potential fraudulent credit card transactions using Accertify technology


? Advise customers on newly available items and promotions to drive overall sales


? Provide support to Call Center Department through the performance of ad hoc tasks



Knowledge/Skills and Qualifications:


? Must have a High School diploma; Academic degree, certification, or trade school experience in a relevant subject matter (e.g. Customer Service, Communications, Business Management) is preferred, but not required


? Must have at least 1 year of customer service call center experience


? Must be able to process escalated customer inquiries by telephone, email, and live chat


? Must possess strong oral and written communication and listening skills in order to effectively communicate with customers and all levels of employees in the organization, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner


? Must have general computer knowledge and the ability to type at least 35 words per minute with minimum 92% accuracy


? Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict


? Must be able to work a flexible schedule to meet the needs of the business during peak seasons and special events


? Bilingual in Spanish and English preferred


If you meet these requirements, Please attach your resume and apply today!


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , La Puente , Call Center Customer Service Rep -, IT / Software / Systems , La Puente, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Senior Software Consultant / .NET Core / Angular7 / Web API
Description: A SaaS organization focused around acute care analytics is looking for a Senior Software Engineer to join their team. As a senior member of the team you will be focused on greenfield development for a (more...)
Company: Motion Recruitment
Location: Los Angeles
Posted on: 03/6/2021

Lead Python/Java/Go Developer
Description: Description br WHO WE ARE: br Voted one of the Top 100 Fastest Growing Companies in the Bay Area for 2020, Freedom Financial Network is a family of companies that takes a people-first approach (more...)
Company: Freedom Financial
Location: Los Angeles
Posted on: 03/6/2021

Software Development Analyst (Principal Level)
Description: Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team (more...)
Company: Northrop Grumman
Location: Hermosa Beach
Posted on: 03/6/2021


Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java Developers in the next 4 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: La Verne
Posted on: 03/6/2021

Windows Systems Administrator
Description: Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team (more...)
Company: Northrop Grumman
Location: Lawndale
Posted on: 03/6/2021

Senior Technical Writer (Remote)
Description: Senior Technical WriterLong Term Contract With Full Time Direct Hire Benefits Job Location:RemoteJob Summary/Objective. This candidate must be a self-starter, a strong team player with at least 5 years (more...)
Company: Kelly Science, Engineering, Technology & Telecom
Location: Los Angeles
Posted on: 03/6/2021

Mobile Stylist/Esthetician - Independent Contractor
Description: Los Angeles, CA Join the top rated on-demand wellness platform in the world Soothe connects massage therapists, cosmetologists, and estheticians directly to clients via our app, making the wellness industry (more...)
Company: Soothe
Location: San Marino
Posted on: 03/6/2021

Scrum Master, Temporary
Description: Position Title: Scrum Master, TemporaryLocation: Los Angeles, CA, United States Currently Remote Direct Reports: N/AScope / Brands:--North America, Wella PortfolioABOUT THE WELLA COMPANYTogether, WE--enable (more...)
Company: Wella Company
Location: Calabasas
Posted on: 03/6/2021

Sr Principal Windows Systems Administrator
Description: Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team (more...)
Company: Northrop Grumman
Location: Marina Del Rey
Posted on: 03/6/2021

Cosmetologist/Hairstylist/Esthetician (Mobile)
Description: Los Angeles, CA Join the top rated on-demand wellness service in the world Soothe connects licensed professionals directly to clients via our app, making the wellness industry more accessible and lucrative (more...)
Company: Soothe
Location: Culver City
Posted on: 03/6/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

La Puente RSS job feeds