Call Center Customer Service Rep -
Location: La Puente
Posted on: January 14, 2021
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Job Description:
Department Summary: La Puente E-Commerce Company is seeking an
innovative, energetic, and passionate team player to add to our
dynamic Customer Service team for the upcoming Holiday season!
Job Purpose: The Call Center Customer Service Representative is
responsible for providing effective customer service to all Call
Center customers by utilizing excellent, in-depth knowledge of
company products and procedures. The Representative is responsible
for ensuring that all issues are handled in a professional and
mutually beneficial manner.
Duties/Responsibilities:
? Answer a high volume of inbound calls in order to remediate
customer grievances in accordance with pre-established company
guidelines and procedures
? Enter all relevant information regarding customer inquiries into
proprietary logging and tracking system
? Investigate lost or delayed orders by tracking shipment paths via
UPS, FedEx, USPS, UBX Express and Purolator
? Provide detailed step-by-step instructions to customers
concerning website navigation and browsing, order statuses, and
tracking/payment issues using PayPal or Cybersource systems
? Identify potential fraudulent credit card transactions using
Accertify technology
? Advise customers on newly available items and promotions to drive
overall sales
? Provide support to Call Center Department through the performance
of ad hoc tasks
Knowledge/Skills and Qualifications:
? Must have a High School diploma; Academic degree, certification,
or trade school experience in a relevant subject matter (e.g.
Customer Service, Communications, Business Management) is
preferred, but not required
? Must have at least 1 year of customer service call center
experience
? Must be able to process escalated customer inquiries by
telephone, email, and live chat
? Must possess strong oral and written communication and listening
skills in order to effectively communicate with customers and all
levels of employees in the organization, as well as managing
confrontational and escalated customer complaints in a controlled
and courteous manner
? Must have general computer knowledge and the ability to type at
least 35 words per minute with minimum 92% accuracy
? Must demonstrate the ability to assess situations and provide
quick and educated decisions to rectify customer complaints and
conflict
? Must be able to work a flexible schedule to meet the needs of the
business during peak seasons and special events
? Bilingual in Spanish and English preferred
If you meet these requirements, Please attach your resume and apply
today!
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , La Puente , Call Center Customer Service Rep -, IT / Software / Systems , La Puente, California
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