Call Center Customer Service Rep - e commerce
Location: La Puente
Posted on: January 14, 2021
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Job Description:
Thriving La Puente E-Commerce Company is seeking an innovative,
energetic and passionate team player to add to our dynamic Customer
Service team. We are looking for an individual who lives and
breathes exceptional service. In return we offer a great place to
work with a fun environment, topped with perks and prizes for
providing excellent service!
The Call Center Customer Service Representative is responsible for
providing effective customer service to all Call Center customers
by utilizing excellent, in-depth knowledge of company products and
procedures. The Representative is responsible for ensuring that all
issues are handled in a professional and mutually beneficial
manner
leaving the customer completely satisfied.
Duties/Responsibilities:
? Respond to high volume of inbound request via phone and email
? Enter all relevant information regarding customer inquiries into
logging and tracking system
? Investigate lost or delayed orders by tracking shipment paths via
UPS, FedEx, USPS, UBX Express and Purolator
? Provide detailed step-by-step instructions to customers
concerning website navigation and browsing, order statuses, and
tracking/payment issues using PayPal or Cybersource systems
? Identify potential fraudulent credit card transactions
? Advise customers on newly available items and promotions to drive
overall sales
Skills/Qualifications:
? Must have a High School diploma
? Must have at least 1 year of customer service call center
experience
? Must be able to process escalated customer inquiries by
telephone, email, and live chat
? Must possess strong oral and written communication and listening
skills in order to effectively communicate with customers and all
levels of employees in the organization, as well as managing
confrontational and escalated customer complaints in a controlled
and courteous manner
? Must have general computer knowledge and the ability to type at
least 35 words per minute with minimum 92% accuracy
? Must demonstrate the ability to assess situations and provide
quick and educated decisions to rectify customer complaints and
conflict
? Must be able to work a flexible schedule to meet the needs of the
business during peak seasons and special events
? Bilingual in Spanish and English preferred
If you meet these requirements, Please attach your resume and apply
today!
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , La Puente , Call Center Customer Service Rep - e commerce, IT / Software / Systems , La Puente, California
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