LaPuenteRecruiter Since 2001
the smart solution for La Puente jobs

Call Center Customer Service Rep - e commerce

Location: La Puente
Posted on: November 19, 2020

Job Description:

Thriving La Puente E-Commerce Company is seeking an innovative, energetic and passionate team player to add to our dynamic Customer Service team. We are looking for an individual who lives and breathes exceptional service. In return we offer a great place to work with a fun environment, topped with perks and prizes for providing excellent service!



The Call Center Customer Service Representative is responsible for providing effective customer service to all Call Center customers by utilizing excellent, in-depth knowledge of company products and procedures. The Representative is responsible for ensuring that all issues are handled in a professional and mutually beneficial manner


leaving the customer completely satisfied.



Duties/Responsibilities:


? Respond to high volume of inbound request via phone and email


? Enter all relevant information regarding customer inquiries into logging and tracking system


? Investigate lost or delayed orders by tracking shipment paths via UPS, FedEx, USPS, UBX Express and Purolator


? Provide detailed step-by-step instructions to customers concerning website navigation and browsing, order statuses, and tracking/payment issues using PayPal or Cybersource systems


? Identify potential fraudulent credit card transactions


? Advise customers on newly available items and promotions to drive overall sales




Skills/Qualifications:


? Must have a High School diploma


? Must have at least 1 year of customer service call center experience


? Must be able to process escalated customer inquiries by telephone, email, and live chat


? Must possess strong oral and written communication and listening skills in order to effectively communicate with customers and all levels of employees in the organization, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner


? Must have general computer knowledge and the ability to type at least 35 words per minute with minimum 92% accuracy


? Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict


? Must be able to work a flexible schedule to meet the needs of the business during peak seasons and special events


? Bilingual in Spanish and English preferred



If you meet these requirements, Please attach your resume and apply today!


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , La Puente , Call Center Customer Service Rep - e commerce, IT / Software / Systems , La Puente, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Developer (No Prior Experience Required)
Description: Revature will hire over 300 new Software Developers in the next 4 weeks. As the largest employer of emerging tech talent, we are looking for candidates all around the U.S. One day someone is going to (more...)
Company: Revature
Location: South Gate
Posted on: 12/2/2020

.NET Application Developer
Description: If you are a Senior .NET Developer ready to make an impact in a collaborative, fast-paced, cross-functional team, this could be a great opportunity for you We have a direct relationship with the hiring (more...)
Company: STAND 8
Location: Simi Valley
Posted on: 12/2/2020

Senior Embedded Robotics Software Engineer
Description: Job Description Introduction Imagine the future you could help us build. This is teamwork,
Company: iRobot Corporation
Location: Pasadena
Posted on: 12/2/2020


Senior Python Developer
Description: Senior Python Developer Our client is looking for a Senior Python Developer with enterprise-level experience to join their team In this role, you will assist in the design and evolution of their software (more...)
Company: Technical Connections, Inc.
Location: Irvine
Posted on: 12/2/2020

Senior Database Developer
Description: VSolvit is currently seeking a Senior Database Developer in support of the U.S. Navy mdashNaval Surface Weapons Center Corona ARPA-IT contract. This position will support the Ship Maintenance Data Improvement (more...)
Company: VSolvit
Location: Norco
Posted on: 12/2/2020

Technical Product Owner (OMNI Channel)
Description: Job Description Lead the visioning, roadmapping, and prioritization
Company: Guitar Center
Location: Westlake Village
Posted on: 12/2/2020

Wireless Program Manager
Description: What you'll be doing... The Program Management Office PMO for Southern California is the governing organization for oversight and control points for programs that drive our Network's growth and reliability. (more...)
Company: Verizon
Location: Irvine
Posted on: 12/2/2020

Senior Database Administrator - SQL
Description: Primary Location: 195 Technology Dr, Irvine, CA, USA br Division: Cox Automotive br Job Level: Individual Contributor br Travel: No br Schedule: Full-time br Shift: Day Job br (more...)
Company: Cox Automotive
Location: Irvine
Posted on: 12/2/2020

Product Tester (from home) - Part-Time, No Exp Req. $25-$45/hr
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Culver City
Posted on: 12/2/2020

Lead Mobile Developer
Description: Job Description The Lead Mobile Developer will be responsible for leading
Company: Guitar Center
Location: Westlake Village
Posted on: 12/2/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

La Puente RSS job feeds