LaPuenteRecruiter Since 2001
the smart solution for La Puente jobs

Call Center Customer Service Rep

Location: La Puente
Posted on: March 18, 2020

Job Description:

La Puente E-Commerce Company is seeking an innovative, energetic, and passionate team player to add to our dynamic Customer Service team as business is expanding in 2015. We pride ourselves in providing a modern and fun culture that is technically on the cutting edge and rewards for hard work and results!



The Call Center Customer Service Representative is responsible for providing effective customer service to all Call Center customers by utilizing excellent, in-depth knowledge of company products and procedures. The Representative is responsible for ensuring that all issues are handled in a professional and mutually beneficial manner.



Duties/Responsibilities:


? Answer a high volume of inbound calls in order to remediate customer grievances in accordance with pre-established company guidelines and procedures


? Enter all relevant information regarding customer inquiries into proprietary logging and tracking system


? Investigate lost or delayed orders by tracking shipment paths via UPS, FedEx, USPS, UBX Express and Purolator


? Provide detailed step-by-step instructions to customers concerning website navigation and browsing, order statuses, and tracking/payment issues using PayPal or Cybersource systems


? Identify potential fraudulent credit card transactions using Accertify technology


? Advise customers on newly available items and promotions to drive overall sales


? Provide support to Call Center Department through the performance of ad hoc tasks



Knowledge/Skills and Qualifications:


? Must have a High School diploma; Academic degree, certification, or trade school experience in a relevant subject matter (e.g. Customer Service, Communications, Business Management) in an office setting, NOT retail Customer Service exp


? Must have at least 1-2 years of customer service CALL CENTER experience


? Must be able to process escalated customer inquiries by telephone, email, and live chat


? Must possess strong oral and written communication and listening skills in order to effectively communicate with customers and all levels of employees in the organization, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner


? Must have general computer knowledge and the ability to type at least 35 words per minute with minimum 92% accuracy


? Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict


? Must be able to work a flexible schedule to meet the needs of the business during peak seasons and special events


? Bilingual in Spanish and English preferred



Benefits: We offer full package of Benefits which include Medical, Dental, Vision, Life and Disability Insurance, 401k and Education Reimbursement Program to name a few!



If you meet these requirements, Please attach your resume and apply today!


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , La Puente , Call Center Customer Service Rep, IT / Software / Systems , La Puente, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java-- Developers in the next 4 weeks.One day someone is going to ask you where (more...)
Company: Revature
Location: Whittier
Posted on: 04/8/2020

Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java-- Developers in the next 4 weeks.One day someone is going to ask you where (more...)
Company: Revature
Location: Buena Park
Posted on: 04/8/2020

Java Development Lead / Architect
Description: Are you a talented, creative software development professional, interested in working in a team atmosphere to create innovative solutions that solves our clients' most complex issues -- Are you interested (more...)
Company: Deloitte
Location: Costa Mesa
Posted on: 04/8/2020


IT Manager, Desktop Engineering
Description: The IT Manager, Desktop Engineering ensures end-user satisfaction throughout the organization by managing the development and delivery of technical solutions in support of the end-user computing EUC (more...)
Company: Avanir Pharmaceuticals
Location: Aliso Viejo
Posted on: 04/8/2020

Biostatistical Programming Manager - Technical Manager
Description: Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since (more...)
Company: Amgen
Location: Thousand Oaks
Posted on: 04/8/2020

AWS Full Stack Developer
Description: The candidate will help customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps. Responsibilities-Hands-on (more...)
Company: Capgemini
Location: Burbank
Posted on: 04/8/2020

SAP Data Architect - Senior Consultant (Technology)
Description: At Deloitte you'll have the opportunity to help clients get the most from their SAP investments-and help position businesses for the evolving digital economy. Ready to reimagine your career possibilities (more...)
Company: Deloitte
Location: Costa Mesa
Posted on: 04/8/2020

Entry Level Software Engineer
Description: As a leader in recruiting emerging technology talent across the country, Revature is looking forward to hiring over 300 new Entry Level Software Engineers in the next 4 weeks.One day someone is going (more...)
Company: Revature
Location: Thousand Oaks
Posted on: 04/8/2020

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Junior Software Developers in the next 4 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: El Monte
Posted on: 04/8/2020

SAP Sales and Distribution (SD) - Manager (Customer)
Description: Are you looking for a career trajectory that few other organizations can offer in SAP What about access to a high-quality portfolio of businesses and clients with opportunities to work across capabilities, (more...)
Company: Deloitte
Location: Costa Mesa
Posted on: 04/8/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

La Puente RSS job feeds