Customer Success Director
Company: VirtualVocations
Location: Vista
Posted on: May 10, 2025
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Job Description:
A company is looking for a Customer Success Director.
Key Responsibilities
Build and manage a high-performing team of Customer Success
Managers, fostering a customer-centric culture
Oversee the customer journey for major accounts, ensuring
successful onboarding and value realization of the platform
Serve as the voice of the customer, providing feedback to improve
the platform and customer experience
Required Qualifications
10+ years of experience in customer success, account management, or
related roles, focusing on enterprise software or SaaS
solutions
5+ years of experience leading customer success teams with a proven
track record
Deep understanding of the modern data stack and challenges faced by
data teams
Experience with customer success platforms such as Gainsight or
Totango
Proven ability to drive customer retention, expansion, and
advocacy
Keywords: VirtualVocations, La Puente , Customer Success Director, Executive , Vista, California
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