Customer Service Representative

Company: Robert Half
Location: West Covina
Posted on: January 23, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Representative to join our team in West Covina, California. This is a contract-to-permanent position that offers the opportunity to grow professionally while directly assisting customers. The ideal candidate will be patient, detail-oriented, and capable of thriving in a dynamic environment. Responsibilities: • Handle inbound and outbound customer calls with professionalism and empathy. • Provide accurate and timely assistance to customers, addressing inquiries and resolving issues. • Maintain detailed records of interactions and follow-ups using company systems. • Deliver exceptional service during busy periods, such as open enrollment seasons. • Collaborate with team members to ensure consistent and high-quality customer care. • Demonstrate adaptability to varying workloads, balancing fast-paced days with slower periods. • Support customer needs in multiple languages, including Vietnamese, Mandarin, or Spanish, as applicable. • Utilize Microsoft Word and Outlook for correspondence and data management. • Uphold company values by fostering loyalty and trust with customers. • Participate in training sessions to continuously improve customer service skills.• Bachelor’s degree or equivalent educational background. • Fluency in Vietnamese, Mandarin, or Spanish is preferred. • Strong communication skills, both verbal and written. • Ability to handle high-pressure situations while maintaining composure. • Proficiency in Microsoft Word and Outlook. • Detail-oriented with excellent organizational skills. • Previous customer service experience is a plus but not required. • Willingness to learn and adapt to new challenges.

Keywords: Robert Half, La Puente , Customer Service Representative, Customer Service & Call Center , West Covina, California